General Terms and Conditions

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of right of withdrawal
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and execution
Article 11.1 – Delivery conditions
Article 11.2 – Installation by third parties
Article 12 – Payment
Article 13 – Complaints procedure
Article 14 – Disputes
Article 15 – Additional or differing provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows for future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Model withdrawal form: the model withdrawal form made available by the entrepreneur;
Entrepreneur: Veragarden;
Distance contract: an agreement where only distance communication techniques are used;
Distance communication technique: a means that can be used without the consumer and entrepreneur being simultaneously in the same room;
General Terms and Conditions: the present General Terms and Conditions of Veragarden.

Article 2 – Identity of the entrepreneur

Name: Veragarden
Address: Aad Meijerstraat 4
Postal code: 5701 LV Helmond
Phone number: 0629489730
Email address: Info@veragarden.nl
Chamber of Commerce number: 90744454
VAT identification number: NL004838533B68

Article 3 – Applicability

These general terms and conditions apply to every offer from Veragarden and to every distance contract concluded and orders placed between Veragarden and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the terms and conditions can be inspected and that they will be sent free of charge upon request.
If the contract is concluded electronically, the terms and conditions will be made available in such a way that they can be easily stored.
Deviations from these terms and conditions are only valid if explicitly agreed upon in writing.
If one or more provisions in these terms and conditions prove to be null and void, the remaining provisions will remain fully in force.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated.
The offer is non-binding and can be changed by Veragarden.
The offer contains a complete and accurate description of the products offered.
Images, drawings, and specifications are indicative and cannot give rise to compensation or dissolution of the agreement.
Obvious mistakes or errors do not bind Veragarden.
The consumer is fully responsible for providing correct measurements, specifications, and other data necessary for the production of custom-made products. Veragarden is not liable for errors resulting from incorrectly supplied data.

Article 5 – The agreement

The agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set forth therein.
Veragarden will confirm receipt of acceptance electronically.
Veragarden may, within legal frameworks, inquire about the consumer's payment capacity and is entitled to refuse an order or impose additional conditions.
Every agreement is entered into subject to the availability of the products.

Article 6 – Right of withdrawal

For the delivery of standard products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days.
This cooling-off period starts on the day after receipt of the product.
During the cooling-off period, the consumer will handle the product with care.

For custom-made products, including verandas and glass sliding walls that are produced specifically according to the consumer's wishes and dimensions, there is explicitly no right of withdrawal.

Article 7 – Costs in case of withdrawal

If the consumer exercises their right of withdrawal, the costs of return shipment will be borne by them.
Veragarden will refund the amount paid within 14 days, provided the product has been received in good condition.

Article 8 – Exclusion of right of withdrawal

Exclusion of the right of withdrawal applies to products:

that have been created by Veragarden according to the consumer's specifications;
that are clearly personal in nature;
that cannot be returned;

This includes, in any case, verandas, glass sliding walls, and other custom-made products.

Article 9 – The price

All prices are stated in euros and include VAT, unless otherwise indicated.
Price increases are only permitted if they result from statutory regulations.
Obvious errors in prices do not bind Veragarden.

Article 10 – Conformity and warranty

Veragarden guarantees that the products comply with the agreement.
Warranty only applies to manufacturing defects.

The warranty expires if:

products are incorrectly installed;
installation has been carried out by third parties;
products are used incorrectly;
damage occurs due to external influences such as weather conditions.

Veragarden is not responsible for the ultimate suitability of the product for specific applications.

Article 11 – Delivery and execution

Veragarden will exercise the greatest possible care when executing orders.
Veragarden only supplies products and does not carry out installation work.
Delivery takes place at the address specified by the consumer.
Delivery times are indicative and do not give the right to compensation.
The risk of damage or loss passes at the time of delivery.

Article 11.1 – Delivery conditions

Delivery takes place to an easily accessible unloading point, a maximum of approximately 10 meters from the unloading spot.
The consumer must ensure a free and accessible location.
The consumer must be present at delivery.
If delivery cannot take place due to circumstances on the consumer's side, extra costs may be charged.
The consumer is responsible for correct storage of the products after delivery.
Veragarden is not liable for damage resulting from incorrect storage or handling after delivery.

Article 11.2 – Installation by third parties

Installation of the delivered products is carried out entirely by a third party engaged by the consumer.
Veragarden is not a party to this agreement and bears no responsibility for the execution of installation work.
Veragarden is not liable for damage, defects, or structural problems arising from incorrect installation by third parties.
Any advice, instructions, or manuals regarding installation are provided to the best of our knowledge, but are without obligation and without any form of liability.

Article 12 – Payment

Payment must be made within the specified period.
Veragarden may request a down payment for custom-made products.
In case of late payment, the consumer is in default and collection costs may be charged.

Article 13 – Complaints procedure

Complaints must be reported in writing within 7 days of delivery.
Complaints about measurements resulting from incorrect delivery by the consumer will not be accepted.
Veragarden will handle complaints within a reasonable period.